Virtual advisor
A quick and modern way to use banking services
- Instant answers to questions
- Available for chat 24 hours a day
- No need to enter personal data
Virtual advisor, also known as chatbot, is a modern way to receive instant answers to questions about different services and products of SEB.
By using an artificial intelligence Virtual advisor seeks out the most suitable solutions to customer’s needs.
Chatbot is a modern advisor that constantly learns new topics and provides instant and accurate answers to customer’s questions 24 hours a day.
SEB’s Virtual advisor is specially trained to answer questions about the services and products we provide. Chatbot can also provide links to sections on our webpage where customers can conveniently resolve their questions.
Currently Virtual advisor can answer questions on these topics:
- bank cards;
- loans;
- online services.
If a chat window appears while you are browsing SEB’s webpage, you can enter your questions in chat. Virtual advisor will provide you with the necessary information and redirect you to different sections on our webpage, internet bank or other homepages if needed.
In case the Virtual advisor cannot answer your question, it will offer to transfer you to a human colleague or Customer’s centre.
Virtual advisor gives answers to general questions about products and services of SEB, so there is no need to enter personal data in the chat. In case you do, we will process your personal data according to the Data processing principles of SEB. You can read more about the processing of personal data on our webpage.
Virtual advisor is constantly learning by using customers’ questions, dialogues and received responses.
However, to receive the best service possible, we suggest keeping in mind these tips when talking to the chatbot:
- make your questions as short and precise as possible. Virtual advisor is best at understanding questions formulated in just a few words, rather than full sentences;
- mention keywords of your issue in the question, for example, “credit card travel insurance”, “payment card limits”, “mobile app PIN code”, “Smart-ID account creation”;
- if you did not get the answer right away, try to rephrase your question. This will help Virtual advisor to improve;
- if you got the answer and would like to ask something different, write “Ok” in the chat. Virtual advisor will understand that you are changing the topic.
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