Virtual advisor, also known as chatbot, is a modern way to receive instant answers to questions about different services and products of SEB.
By using an artificial intelligence Virtual advisor seeks out the most suitable solutions to customer’s needs.
Chatbot is a modern advisor that constantly learns new topics and provides instant and accurate answers to questions about banking products and services for private and business customers questions 24 hours a day.
SEB’s Virtual advisor is specially trained to answer questions about the services and products we provide. Chatbot can also provide links to sections on our webpage where customers can conveniently resolve their questions.
Currently Virtual advisor can answer questions on these topics:
If a chat window appears while you are browsing SEB’s webpage, you can enter your questions in chat. Virtual advisor will provide you with the necessary information and redirect you to different sections on our webpage, internet bank or other homepages if needed.
In case the Virtual advisor cannot answer your question, it will offer to transfer you to a human colleague or Customer’s centre.
Virtual advisor gives answers to general questions about products and services of SEB, so there is no need to enter personal data in the chat. In case you do, we will process your personal data according to the Data processing principles of SEB. You can read more about the processing of personal data on our webpage.
Virtual advisor is constantly learning by using customers’ questions, dialogues and received responses.
However, to receive the best service possible, we suggest keeping in mind these tips when talking to the chatbot:
Uzmanību! Jūsu pārlūkprogramma neatbilst SEB mājas lapas prasībām, lūdzu, atjaunojiet to vai izmantojiet citu ierīci lapas aplūkošanai.
Attention! Your web browser does not correspond to the requirements needed to visit SEB website. Please change web browser or device that you use for browsing the site.
Внимание! Ваш браузер не отвечает требованиям, необходимым для посещения сайта SEB. Просим поменять браузер или устройство, при помощи которого вы производите поиск в браузере.