Information about the procedure under which complaints and disputes are resolved under an out-of-court arrangement

If a client is discontent with information or service that SEB banka has provided, the client has several options to express his or her opinion and file a complaint. The more information provided regarding the specific case, the more rapidly and efficiently SEB banka will be able to handle the complaint.

Process of submitting and reviewing of complaints and disputes (incl. in out-of-court arrangement) is stipulated in SEB banka’s General business terms and conditions paragraph "Review Procedure of Complaints and Disputes".