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Cancellation, investigation and change of payments

Paragraphs
Service Fee
Cancellation of a payment:1
  • for payments within SEB bank
20.00 EUR
  • for payments sent to another bank in Europe2
20.00 EUR
  • for payments sent to a foreign bank2
50.00 EUR + fees of foreign banks
Investigation/change of details of a sent payment:
  • for payments within SEB bank3
20.00 EUR
  • for payments sent to another bank in Europe
20.00 EUR + fees of foreign banks
  • for payments sent to a foreign bank
40.00 EUR + fees of foreign banks
Change/specification of details for incoming payments:
  • Specification of details for an incoming payment
10.00 EUR
  • Change of details (beneficiary’s account) for incoming payments4
10.00 EUR
Fee for reviewing of an unjustified complaint 10.00 EUR
Service Payments that were made during the last 6 months Payments that were made 6 or more months ago
Tracing payments sent or missing incoming transfers:
  • for payments sent to another bank in Europe
20.00 EUR + actual expenses 25.00 EUR + actual expenses
  • for payments sent to a foreign bank
40.00 EUR + actual expenses 120.00 EUR + actual expenses

1 Payment of the commission fee does not guarantee the return of money to Customer’s account. Return of the executed payment is possible only with the consent from the receiver of the payment.

2 Fee is not withheld if the Bank has not started processing the payment and it has not yet been sent to beneficiary’s bank or correspondent bank.

3 Change of details is made by submitting Bank’s statement on the change of payment details according to the Customer’s application.

4 It is only possible to make on the payment crediting valuation day, if the beneficiary’s (Customer's) account currency indicated in the payment does not correspond to the payment currency and the Customer's application on the change of beneficiary’s account is submitted to the Bank no later than on the payment crediting valuation day by 16:00. Based on the Customer's application, the payment may be transferred into the Customer’s account whose currency corresponds to the payment currency. If the payment has already been transferred into the Customer’s account (currency conversion has been made), the Bank is entitled to calculate and deduct from the Customer any losses arising from the currency conversion.