Card transaction limits for your financial security

For greater security of the funds held in your current account the bank has set transaction limits. The limit is the maximum amount of banking transactions that can be carried out within a specified time period. If necessary, the standard limits set by the bank can be changed.

• The limit for cash withdrawals set by the bank is the amount you can withdraw at ATMs within a day. The standard limit for cash withdrawal at ATMs for Mastercard Business payment card has been set at 1,500 EUR. This limit can be changed, if necessary.
• Should you want to do so, for additional security you can set the monthly spending limit. The monthly spending limit is the amount that you can spend within one month to make purchases with the card and withdraw cash at ATMs. This limit does not include online purchases. The limit set by the bank for transactions at points of sale and over the Internet within a day is 5,000 EUR.

Practical recommendations for secure transactions with the card

• Keep your payment card in a secure place;
• Do not disclose the PIN of your card, nor keep it written on a piece of paper together with your card or in your mobile phone. Only you know the PIN. When confirming your transactions with the PIN, make sure that nobody can see it;
• The card may be used only by the person whose name and signature appears on the card;
• For security purposes, save the number of the information helpline of SEB banka in the memory of your mobile phone, which you may find useful in the event of the loss of the card – +371 26668777 (on the 24/7 basis);
• Before confirming a transaction with the PIN of the card, always check the amount of the transaction;
• Do not leave receipts in places accessible to others nor throw out untorn receipts with your card number on them;
• Get into the habit of keeping your transaction receipts for reconciling them with the transaction summary via internet banking;
• Be careful when using the payment card over the internet. Use only the offers of safe online shops and service providers;
• If you enter a wrong PIN three times consecutively when making a purchase, the card will be automatically blocked for security reasons. You can unblock the card at SEB bank’s ATMs, by entering the correct PIN.

What needs to be done when you have lost your payment card?

• You can block your payment card in internet bank or by calling SEB bank 27/4 informative helpline +371 26668777.
• If you find your card after you have reported the loss or theft thereof, please do not use the card and contact SEB banka immediately. The card may be unblocked within 60 days. If you do not apply for the unblocking of the card during this period, the card will be closed.

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Card transaction dispute

To dispute any card transaction via the internet bank, please open the account statement and select the transaction you would like to dispute. Upon opening the transaction, choose “Dispute the transaction” from the menu.

If you have additional documents about the disputed transaction (such as, receipts, correspondence with the merchant, etc.), please email them to the address pretenzijas@seb.lv or submit them in person at any SEB branch. If you do not use our internet bank, you may dispute the transaction at any SEB branch.

Application shall be deemed received by us:

• on the current working day if the application is submitted and received before 16:00;
• on the next working day if the application is submitted after 16:00.

In case working day is shortened according to the law, the above deadline shall be one hour prior to end of the shortened working day.

Before filling in the claim, the following should be taken into account:

• If you have a problem with the merchant regarding the ordered goods/services (the received product is damaged; the product/service does not match the ordered one), then the case should first be resolved with the relevant merchant, keeping all the relevant correspondence;
• If your card data have been registered at an internet merchant providing regular transactions (such as the game environment, antivirus programmes, etc.) that you no longer want to use, you must first unsubscribe from receiving this service in the future, because you may not challenge card transactions before unsubscribing from the service;
• Hotel or rental car lease transactions can include additional costs that are not shown when making the payment. Before disputing the transaction we encourage you to first resolve the case with the service provider.

By submitting a claims application you agree:

• To cooperate with the bank in the investigation and submit all necessary documents to the bank, even if the disputed transaction amount has been repaid to your account;
• If during the investigation the bank repays the amount of the disputed transactions to your account, however, as a result of the investigation it is concluded that the claim is ungrounded, the bank shall have the right to withhold, without giving prior notice, the amount of the contested transaction as well as the commission charge from any of your accounts for the examination of the ungrounded claim in accordance with the bank's service price list.

If the bank has reasonable grounds for suspecting fraud on the part of the account holder or the cardholder, it shall have the right to report its suspicions to the law enforcement and/or supervisory authority.

According to the regulations of the international payment card organizations, the examination of the claims related to card transactions can take up to two months due to the communication with banks and merchants.

The bank will contact you and inform you about the progress of the examination of the claim.