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Smart-ID

Smart-ID is a free app that serves as a proof of identity (just like eID card or code calculator) and allows you to connect to the SEB internet bank, confirm payments and sign digital documents. The app is available to all our customers from the age of 7, who have a smartphone or tablet with internet connection.

 

Download the app

 

 

Smart-ID app is developed by our cooperation partner SK ID Solutions. With more than 2.9 million active users throughout the Baltics the app is the most popular solution for internet bank authentication.

 

 

 

Setting up Smart-ID

 

With eID card or passport using biometrics

  • Done remotely
  • Sets up app’s full version (Qualified account)
  • Available if you’ve been a Smart-ID user before

Online instructions (on SK ID Solutions web)

 

With eID card and card reader

  • Done remotely
  • Sets up app’s full version (Qualified account)
  • Available if you’ve been a Smart-ID user before

Online instructions (on SK ID Solutions web)

 

With a code calculator

  • Done remotely
  • Sets up app’s limited version (Basic account)
  • Available for new users and for repeated setup

Instructions

With an existing Smart-ID in a previous phone

  • Done remotely
  • Sets up app’s limited version (Basic account)
  • Available if Smart-ID app has not been deleted from previous phone

Instructions

 

In a branch

  • Sets up app’s full version (Qualified) for adults, but limited version (Basic) for minors
  • Available for new users and for repeated setup
  • Free for minors and first time users (repeated setup in a branch costs 5 euros)

Book a meeting

Children and teenagers from the age of 7 to 17 can set-up Smart-ID by themeslves if they have an active code calculator. If code calculator is not available, setup in a branch is free of charge. Please note that minors need to visit the branch together with a legal guardian.

 

 

 

Smart-ID levels and possibilities

Recommended: Smart-ID full access account (Qualified)

Can be used to securely connect to internet bank, confirm payments, access third party service providers and sign online documents.

Smart-ID limited access account (Basic)

Can be used only to securely log in to internet bank and confirm payments.

Learn more about levels and how to upgrade Basic to full version on SK ID Solutions webpage.

 

 

 

Using Smart-ID

Connect to the SEB internet bank

  1. On the internet bank login screen, select authentication method "Smart-ID";
  2. Enter your internet bank’s User ID and personal identity number;
  3. Press "Log in";
  4. Open the Smart-ID app on your phone (if it’s not prompted automatically). Carefully make sure that the code in the internet bank matches the one visible in Smart-ID app, then enter the PIN1 code;
  5. If the PIN1 code was entered correctly, the internet bank will automatically open in a few seconds.

Confirm payments and applications

  1. Fill in the payment form, press the "Sign electronically" button;
  2. Open the Smart-ID app on your phone (if it’s not prompted automatically). Carefully make sure that the code in the internet bank matches the one visible in Smart-ID app, then enter the PIN2 code;
  3. If the PIN2 code was entered correctly, payment confirmation will automatically appear in a few seconds.

Attention! In Smart-ID app always carefully read the text under the control code – it says what action is waiting for the confirmation.

 

 

 

Blocked Smart-ID

To prevent your funds and data from potential fraud, your Smart-ID account will be blocked in the following cases:

1

If the PIN is entered incorrectly three times in a row, the account will be blocked for three hours.

2

If the PIN is again entered incorrectly three more times in a row after the three hour block expires, the account will be blocked for 24 hours.

3

If the PIN is again entered incorrectly three more times in a row (nine times consecutively) after the 24 hour block expires, the account will be blocked permanently for security of your funds and data. To continue using Smart-ID, you will need to delete your account from the device and set it up again.

 

 

 

Frequently asked questions

General questions

For general questions about Smart-ID security, use and other topics, please visit the official website of our cooperation partner and app’s developer SK ID Solutions.

To the Smart-ID website ->

Questions specific to SEB

1. What should I do if I am a customer of two banks?

You can use a single Smart-ID account to connect to and confirm transactions in other banks as well. You don’t need to take any additional actions, as the respective bank will automatically send a confirmation prompt to your Smart-ID when you are logging in or making transactions.

2. Can I also use Smart-ID to access the company's internet bank?

Yes, if you use Smart-ID to access your private internet bank, you can also connect to the company’s internet bank. Just make sure that you first connect to your private internet bank after setting up the Smart-ID.

3. How can I stop using the Smart-ID app for SEB?

If you don’t use Smart-ID for authentication in other banks, you can simply uninstall the app from your phone or tablet. Just make sure that you have other authentication tools available so you can still access the internet bank and confirm transactions, for example a code calculator or eID card.

 

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