Smart-ID is a free app that serves as a proof of identity (just like M-signature or code calculator) and allows you to connect to the SEB internet bank, confirm payments and sign digital documents. The app is available to all our customers from the age of 7, who have a smartphone or tablet with internet connection.
Download the app
Smart-ID app is developed by our cooperation partner SK ID Solutions. With more than 2.9 million active users throughout the Baltics the app is the most popular solution for internet bank authentication.
Setting up Smart-ID
With eID card or passport using biometrics
- Done remotely
- Sets up app’s full version (Qualified account)
- Available if you’ve been a Smart-ID user before
With eID card and card reader
- Done remotely
- Sets up app’s full version (Qualified account)
- Available for new users and for repeated setup
At customer service points
- Sets up app’s full version (Qualified) for adults, but limited version (Basic) for minors
- Available for new users and for repeated setup
- Free for minors and first time users (repeated setup for adults in a bank has a setup cost according pricelist)
Children and teenagers from the age of 7 to 15 can set-up Smart-ID by themselves if they have an active code calculator. If code calculator is not available, setup at customer service points is free of charge. Please note that minors need to visit the bank together with a legal guardian.
Smart-ID levels and possibilities
Recommended: Smart-ID full access account
Can be used to securely connect to internet bank, confirm payments, access third party service providers and sign online documents.
Smart-ID limited access account (Basic)
Can be used only to securely log in to internet bank and confirm payments.
Learn more about levels and how to upgrade Basic to full version on SK ID Solutions webpage.
Using Smart-ID
Connect to the SEB internet bank
- On the internet bank login screen, select authentication method "Smart-ID";
- Enter your internet bank’s User ID and personal identity number;
- Press "Log in";
- Open the Smart-ID app on your phone (if it’s not prompted automatically). Carefully make sure that the code in the internet bank matches the one visible in Smart-ID app, then enter the PIN1 code;
- If the PIN1 code was entered correctly, the internet bank will automatically open in a few seconds.
Confirm payments and applications
- Fill in the payment form, press the "Sign electronically" button;
- Open the Smart-ID app on your phone (if it’s not prompted automatically). Carefully make sure that the code in the internet bank matches the one visible in Smart-ID app, then enter the PIN2 code;
- If the PIN2 code was entered correctly, payment confirmation will automatically appear in a few seconds.
Attention! In Smart-ID app always carefully read the text under the control code – it says what action is waiting for the confirmation.
Blocked Smart-ID
To prevent your funds and data from potential fraud, your Smart-ID account will be blocked in the following cases:
- If the PIN is entered incorrectly three times in a row, the account will be blocked for three hours.
- If the PIN is again entered incorrectly three more times in a row after the three hour block expires, the account will be blocked for 24 hours.
- If the PIN is again entered incorrectly three more times in a row (nine times consecutively) after the 24 hour block expires, the account will be blocked permanently for security of your funds and data. To continue using Smart-ID, you will need to delete your account from the device and set it up again.
Frequently asked questions
General questions
For general questions about Smart-ID security, use and other topics, please visit the official website of our cooperation partner and app’s developer SK ID Solutions.
Questions specific to SEB
You can use a single Smart-ID account to connect to and confirm transactions in other banks as well. There might be different additional steps or actions for different banks, but in general the respective bank will automatically send a confirmation prompt to your Smart-ID when you are logging in or making transactions.
Yes, if you use Smart-ID to access your private internet bank, you can also connect to the company’s internet bank. Just make sure that you first connect to your private internet bank after setting up the Smart-ID.
If you don’t use Smart-ID for authentication in other banks, you can simply delete the Smart-ID account and uninstall the app from your phone or tablet. Just make sure that you have other authentication tools available so you can still access the internet bank and confirm transactions, for example a code calculator or M-signature.
If you use the Smart-ID app as an authentication tool, you need to create a new Smart-ID account after changing your name/surname or personal identity number.
Upon receiving information about the change of personal data from the Office of Citizenship and Migration Affairs, SEB will automatically update your data in the banking system. This means that your Smart-ID account may become invalid, and you will not be able to log into the internet bank, confirm payments or other transactions.
To use the services of SEB without any interruptions or restrictions, we invite you to notify about the change of your personal data as soon as possible.
You can learn more about how the change of personal data affects the use of SEB services on our website.
Saving personal number of Smart-ID users
Clients who use Smart-ID as authentication means in the internet bank can save their personal number to avoid entering it every time and to make connecting to the internet bank easier. To apply this setting, mark the option “Allow recognition of internet bank user for a simplified authentication”.
If several users use the device, simplified authentication will be saved for all of them: when the user code of the internet bank is entered, the personal number field will disappear. If cookies are deleted or cancelled when authenticating in the internet bank, personal identification number will have to be entered again.
